/* ============================================
   SupportLow — Design System Theme
   SaaS moderne, card-based, Inter font
   ============================================ */

/* --- CSS Variables (Design System Tokens) --- */
:root {
    --primary: #1d84cc;
    --primary-hover: #1a6faa;
    --primary-light: rgba(29, 132, 204, 0.08);
    --primary-shadow: rgba(29, 132, 204, 0.3);

    --text-primary: #0f172a;
    --text-secondary: #64748b;
    --text-muted: #94a3b8;

    --bg-page: #f1f5f9;
    --bg-surface: #ffffff;
    --bg-soft: #f1f5f9;
    --bg-softer: #f8fafc;

    --border-default: #e2e8f0;
    --border-light: #f1f5f9;

    --success: #22c55e;
    --success-bg: #dcfce7;
    --success-text: #15803d;
    --error: #ef4444;
    --error-bg: #fee2e2;
    --error-text: #991b1b;
    --warning: #f59e0b;
    --warning-bg: #fffbeb;
    --warning-text: #92400e;
    --info: #3b82f6;
    --info-bg: #eff6ff;
    --info-text: #1e40af;
    --neutral: #6b7280;
    --neutral-bg: #f3f4f6;

    --radius-card: 12px;
    --radius-btn: 8px;
    --radius-input: 8px;
    --radius-badge: 999px;
    --radius-modal: 14px;

    --shadow-sm: 0 1px 3px rgba(0,0,0,0.04);
    --shadow-md: 0 4px 12px rgba(0,0,0,0.06);
    --shadow-lg: 0 12px 36px rgba(0,0,0,0.10), 0 2px 8px rgba(0,0,0,0.04);
    --shadow-focus: 0 0 0 3px rgba(29, 132, 204, 0.12);

    --sidebar-width: 240px;
    --sidebar-collapsed: 62px;
    --navbar-height: 56px;

    --font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}

/* --- Base Reset & Typography --- */
*, *::before, *::after { box-sizing: border-box; }

body {
    font-family: var(--font-family) !important;
    background: var(--bg-page) !important;
    color: var(--text-primary);
    font-size: 0.875rem;
    line-height: 1.5;
    padding-top: 0 !important;
    margin-left: var(--sidebar-width);
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

body.login { padding-top: 0 !important; margin-left: 0 !important; background: linear-gradient(135deg, #0f172a 0%, #1e3a5f 50%, #1d84cc 100%) !important; }

h1, h2, h3, h4, h5, h6 { font-weight: 700; color: var(--text-primary); line-height: 1.3; }
h1 { font-size: 1.5rem; }
h2 { font-size: 1.25rem; }
h3 { font-size: 1rem; }
h4 { font-size: 0.925rem; }
h5 { font-size: 0.85rem; }

a { color: var(--primary); text-decoration: none; transition: color 0.15s; }
a:hover { color: var(--primary-hover); text-decoration: none; }

::selection { background: rgba(29, 132, 204, 0.15); }

/* --- Navbar (hidden — navigation is in sidebar) --- */
nav.navbar, .navbar, .navbar.fixed-top, .navbar.non-responsive {
    display: none !important;
}

/* --- App Sidebar --- */
.app-sidebar {
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    width: var(--sidebar-width);
    background: #ffffff;
    border-right: 1px solid var(--border-default);
    display: flex;
    flex-direction: column;
    z-index: 1040;
    overflow: hidden;
}

/* Brand */
.sidebar-brand {
    padding: 20px 18px;
    border-bottom: 1px solid var(--border-default);
    flex-shrink: 0;
}
.sidebar-brand-icon {
    width: 34px;
    height: 34px;
    background: var(--primary);
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}
.sidebar-brand-icon i { color: #fff; font-size: 0.9rem; }
.sidebar-brand-img { height: 30px; width: auto; }
.sidebar-brand-text {
    font-weight: 700;
    font-size: 0.85rem;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Nav links */
.sidebar-nav {
    flex: 1;
    overflow-y: auto;
    padding: 12px 10px;
}
.sidebar-link {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 14px;
    border-radius: 8px;
    font-size: 0.84rem;
    font-weight: 500;
    color: var(--text-secondary) !important;
    text-decoration: none !important;
    transition: all 0.15s;
    margin-bottom: 2px;
}
.sidebar-link i {
    width: 18px;
    text-align: center;
    font-size: 0.82rem;
    color: var(--text-muted);
    transition: color 0.15s;
    flex-shrink: 0;
}
.sidebar-link:hover {
    background: var(--primary-light);
    color: var(--primary) !important;
}
.sidebar-link:hover i { color: var(--primary); }
.sidebar-link.active {
    background: var(--primary-light);
    color: var(--primary) !important;
    font-weight: 600;
}
.sidebar-link.active i { color: var(--primary); }

/* Section labels */
.sidebar-section-label {
    font-size: 0.65rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.8px;
    color: var(--text-muted);
    padding: 16px 14px 4px;
    margin-top: 4px;
}

/* User block (bottom) */
.sidebar-user {
    flex-shrink: 0;
    padding: 12px 14px;
    border-top: 1px solid var(--border-default);
    display: flex;
    align-items: center;
    gap: 8px;
}
.sidebar-user-info {
    display: flex;
    align-items: center;
    gap: 10px;
    text-decoration: none !important;
    flex: 1;
    min-width: 0;
    padding: 4px;
    border-radius: 8px;
    transition: background 0.15s;
}
.sidebar-user-info:hover { background: var(--bg-soft); }
.sidebar-user-avatar {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    background: var(--primary);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.8rem;
    flex-shrink: 0;
}
.sidebar-user-details { min-width: 0; }
.sidebar-user-name {
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--text-primary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.sidebar-user-email {
    font-size: 0.68rem;
    color: var(--text-muted);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.sidebar-logout {
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    color: var(--text-muted) !important;
    transition: all 0.15s;
    flex-shrink: 0;
    text-decoration: none !important;
}
.sidebar-logout:hover {
    background: var(--error-bg);
    color: var(--error) !important;
}

/* Hide old sidebar and its pusher offset */
#vertical-nav, .sidebar.ui.menu, .sidebar#user-sidebar { display: none !important; }
.pusher { margin-left: 0 !important; transform: none !important; }

/* Sidebar toggle button */
.sidebar-toggle {
    background: none;
    border: none;
    width: 28px;
    height: 28px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 6px;
    color: var(--text-muted);
    cursor: pointer;
    flex-shrink: 0;
    transition: all 0.15s;
    padding: 0;
}
.sidebar-toggle:hover {
    background: var(--bg-soft);
    color: var(--text-primary);
}
.sidebar-toggle i { transition: transform 0.2s ease; }
.sidebar-brand { display: flex; align-items: center; gap: 0; }
.sidebar-brand-link {
    display: flex;
    align-items: center;
    gap: 10px;
    text-decoration: none !important;
    color: var(--text-primary) !important;
    flex: 1;
    min-width: 0;
}

/* Collapsed sidebar */
body.sidebar-collapsed { margin-left: 64px; }
body.sidebar-collapsed .app-sidebar { width: 64px; }
body.sidebar-collapsed .sidebar-brand { padding: 20px 12px; justify-content: center; }
body.sidebar-collapsed .sidebar-brand-link { display: none; }
body.sidebar-collapsed .sidebar-toggle i { transform: rotate(180deg); }
body.sidebar-collapsed .sidebar-nav { padding: 12px 8px; }
body.sidebar-collapsed .sidebar-link { justify-content: center; padding: 9px; }
body.sidebar-collapsed .sidebar-link span { display: none; }
body.sidebar-collapsed .sidebar-link i { margin: 0; font-size: 1rem; }
body.sidebar-collapsed .sidebar-section-label { display: none; }
body.sidebar-collapsed .sidebar-user { padding: 12px 8px; justify-content: center; }
body.sidebar-collapsed .sidebar-user-info { justify-content: center; padding: 4px; }
body.sidebar-collapsed .sidebar-user-details { display: none; }
body.sidebar-collapsed .sidebar-logout { display: none; }

/* Transition */
.app-sidebar, body { transition: width 0.2s ease, margin-left 0.2s ease; }

/* Prevent flash on page load when sidebar is collapsed */
html.sidebar-collapsed-pending body { margin-left: 64px; }
html.sidebar-collapsed-pending .app-sidebar { width: 64px; }
html.sidebar-collapsed-pending .sidebar-brand-link { display: none; }
html.sidebar-collapsed-pending .sidebar-toggle i { transform: rotate(180deg); }
html.sidebar-collapsed-pending .sidebar-brand { padding: 20px 12px; justify-content: center; }
html.sidebar-collapsed-pending .sidebar-nav { padding: 12px 8px; }
html.sidebar-collapsed-pending .sidebar-link { justify-content: center; padding: 9px; }
html.sidebar-collapsed-pending .sidebar-link span { display: none; }
html.sidebar-collapsed-pending .sidebar-section-label { display: none; }
html.sidebar-collapsed-pending .sidebar-user { padding: 12px 8px; justify-content: center; }
html.sidebar-collapsed-pending .sidebar-user-details { display: none; }
html.sidebar-collapsed-pending .sidebar-logout { display: none; }

/* --- Main Content Area --- */
body.login .app-sidebar { display: none; }
body.login { margin-left: 0 !important; }
#main { padding: 24px; }
.container-fluid { max-width: 1400px; }

/* --- Cards --- */
.card {
    background: var(--bg-surface) !important;
    border: 1px solid var(--border-default) !important;
    border-radius: var(--radius-card) !important;
    box-shadow: none !important;
    margin-bottom: 16px;
    overflow: hidden;
    transition: border-color 0.2s, box-shadow 0.2s, transform 0.2s;
}
.card:hover {
    border-color: #cbd5e1 !important;
}
.card-header {
    background: var(--bg-softer) !important;
    border-bottom: 1px solid var(--border-default) !important;
    padding: 16px 20px !important;
    font-size: 0.925rem;
}
.card-header h4 {
    font-size: 0.925rem;
    font-weight: 700;
    color: var(--text-primary);
    margin: 0;
}
.card-body { padding: 20px !important; }
.card-footer {
    background: var(--bg-softer) !important;
    border-top: 1px solid var(--border-default) !important;
    padding: 14px 20px !important;
}

/* --- Buttons --- */
.btn {
    display: inline-flex !important;
    align-items: center;
    gap: 6px;
    font-family: var(--font-family) !important;
    font-weight: 600 !important;
    font-size: 0.85rem !important;
    border-radius: var(--radius-btn) !important;
    padding: 8px 16px !important;
    border: 1px solid transparent !important;
    transition: all 0.2s ease !important;
    cursor: pointer;
    text-decoration: none !important;
    line-height: 1.5;
}
.btn:focus { box-shadow: var(--shadow-focus) !important; outline: none !important; }

.btn-primary, .btn-primary:focus {
    background: var(--primary) !important;
    color: #fff !important;
    border-color: var(--primary) !important;
}
.btn-primary:hover {
    background: var(--primary-hover) !important;
    border-color: var(--primary-hover) !important;
    transform: translateY(-1px);
    box-shadow: 0 4px 12px var(--primary-shadow) !important;
}

.btn-success, .btn-success:focus {
    background: var(--success) !important;
    color: #fff !important;
    border-color: var(--success) !important;
}
.btn-success:hover {
    background: #16a34a !important;
    border-color: #16a34a !important;
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(34, 197, 94, 0.3) !important;
}

.btn-danger, .btn-danger:focus {
    background: var(--error-bg) !important;
    color: var(--error) !important;
    border-color: #fecaca !important;
}
.btn-danger:hover {
    background: var(--error) !important;
    color: #fff !important;
    border-color: var(--error) !important;
}

.btn-warning, .btn-warning:focus {
    background: var(--warning-bg) !important;
    color: var(--warning-text) !important;
    border-color: #fde68a !important;
}
.btn-warning:hover {
    background: var(--warning) !important;
    color: #fff !important;
}

.btn-info, .btn-info:focus,
.show > .btn-info.dropdown-toggle {
    background: var(--primary-light) !important;
    color: var(--primary) !important;
    border-color: rgba(29, 132, 204, 0.2) !important;
}
.btn-info:hover,
.show > .btn-info.dropdown-toggle:hover {
    background: var(--primary) !important;
    color: #fff !important;
    border-color: var(--primary) !important;
}

.btn-default, .btn-secondary, .btn-outline-secondary {
    background: var(--bg-surface) !important;
    color: var(--text-secondary) !important;
    border-color: var(--border-default) !important;
}
.btn-default:hover, .btn-secondary:hover, .btn-outline-secondary:hover {
    background: var(--bg-soft) !important;
    border-color: var(--primary) !important;
    color: var(--primary) !important;
}

.btn-sm {
    padding: 5px 10px !important;
    font-size: 0.78rem !important;
}
.btn-lg {
    padding: 12px 24px !important;
    font-size: 0.9rem !important;
}
.btn-100 { width: 100%; justify-content: center; margin-bottom: 8px; }
.btn-50 { width: 48%; justify-content: center; }
.btn-group-50 { display: flex; gap: 8px; margin-top: 8px; }
.btn-group-50 .btn { flex: 1; justify-content: center; }

/* --- Forms --- */
.form-control, input[type="text"], input[type="password"], input[type="email"],
input[type="number"], input[type="url"], input[type="search"],
textarea, select {
    font-family: var(--font-family) !important;
    font-size: 0.875rem !important;
    padding: 10px 12px !important;
    border: 1px solid var(--border-default) !important;
    border-radius: var(--radius-input) !important;
    color: var(--text-primary) !important;
    background: var(--bg-surface) !important;
    transition: border-color 0.15s, box-shadow 0.15s !important;
    width: 100%;
}
.form-control:focus, input:focus, textarea:focus, select:focus {
    outline: none !important;
    border-color: var(--primary) !important;
    box-shadow: var(--shadow-focus) !important;
}
.form-group { margin-bottom: 14px; }
.form-group label, .form-group h4 {
    display: block;
    font-size: 0.8rem !important;
    font-weight: 600 !important;
    color: #475569 !important;
    margin-bottom: 4px;
}
.form-group .form-control { margin-bottom: 0; }

/* Select2 override */
.select2-container .select2-selection {
    border: 1px solid var(--border-default) !important;
    border-radius: var(--radius-input) !important;
    min-height: 40px !important;
    font-family: var(--font-family) !important;
}
.select2-container--default .select2-selection--single .select2-selection__rendered {
    line-height: 38px !important;
    color: var(--text-primary) !important;
    padding-left: 12px !important;
}
.select2-container--open .select2-selection { border-color: var(--primary) !important; box-shadow: var(--shadow-focus) !important; }
.select2-dropdown { border-color: var(--border-default) !important; border-radius: 0 0 var(--radius-input) var(--radius-input) !important; }
.select2-results__option--highlighted { background: var(--primary) !important; }

/* --- Alerts --- */
.alert {
    border-radius: var(--radius-btn) !important;
    border: 1px solid !important;
    font-size: 0.85rem;
    padding: 12px 16px !important;
    margin-bottom: 16px;
}
.alert-success { background: var(--success-bg) !important; color: var(--success-text) !important; border-color: #bbf7d0 !important; }
.alert-danger { background: var(--error-bg) !important; color: var(--error-text) !important; border-color: #fecaca !important; }
.alert-warning { background: var(--warning-bg) !important; color: var(--warning-text) !important; border-color: #fde68a !important; }
.alert-info { background: var(--info-bg) !important; color: var(--info-text) !important; border-color: #bfdbfe !important; }

/* --- Badges --- */
.badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: var(--radius-badge);
    font-size: 0.75rem;
    font-weight: 600;
    line-height: 1.4;
}
.badge-success, .bg-success { background: var(--success-bg) !important; color: var(--success-text) !important; border: 1px solid #bbf7d0; }
.badge-danger, .bg-danger { background: var(--error-bg) !important; color: var(--error) !important; border: 1px solid #fecaca; }
.badge-warning, .bg-warning { background: var(--warning-bg) !important; color: var(--warning-text) !important; border: 1px solid #fde68a; }
.badge-info, .bg-info { background: var(--info-bg) !important; color: var(--info-text) !important; border: 1px solid #bfdbfe; }
.badge-primary, .bg-primary { background: var(--primary-light) !important; color: var(--primary) !important; border: 1px solid rgba(29,132,204,0.2); }
.badge-secondary, .bg-secondary { background: var(--neutral-bg) !important; color: var(--neutral) !important; border: 1px solid #e5e7eb; }

/* --- Tables --- */
.table { font-size: 0.85rem; }
.table > thead > tr > th, .table thead th {
    background: var(--bg-softer) !important;
    color: var(--text-muted) !important;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    padding: 10px 16px !important;
    border-bottom: 1px solid var(--border-default) !important;
    border-top: none !important;
}
.table > tbody > tr > td, .table tbody td {
    padding: 12px 16px !important;
    color: var(--text-primary);
    border-bottom: 1px solid var(--border-light) !important;
    vertical-align: middle !important;
}
.table > tbody > tr:hover > td, .table tbody tr:hover td {
    background: var(--bg-softer) !important;
}
.table-striped > tbody > tr:nth-of-type(odd) { background: transparent !important; }
.table-striped > tbody > tr:nth-of-type(odd):hover { background: var(--bg-softer) !important; }

/* --- Ticket view --- */
.ticket-view .card { border-radius: var(--radius-card) !important; }
.ticket-view .left-result {
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.3px;
}
.ticket-view .right-result {
    font-size: 0.85rem;
    color: var(--text-primary);
}

/* Ticket replies */
.ticket-reply.card {
    border-radius: var(--radius-card) !important;
    margin-bottom: 16px;
    transition: border-color 0.2s, box-shadow 0.2s;
}
.ticket-reply.card:hover {
    border-color: #cbd5e1 !important;
    box-shadow: 0 2px 8px rgba(0,0,0,0.04);
}
.ticket-reply .content {
    padding: 0;
    font-size: 0.875rem;
    line-height: 1.7;
    color: var(--text-primary);
    word-wrap: break-word;
    overflow-wrap: break-word;
}
.ticket-reply .content p { margin-bottom: 8px; }
.ticket-reply .content p:last-child { margin-bottom: 0; }
.ticket-reply .content.empty { color: var(--text-muted); font-style: italic; }
.ticket-reply.private {
    border-left: 3px solid var(--warning) !important;
}
.ticket-reply .card-footer {
    font-size: 0.8rem;
    background: var(--bg-softer) !important;
}
.ticket-reply .card-footer .btn-sm {
    padding: 4px 10px !important;
    font-size: 0.75rem !important;
}
.ticket-reply .card-footer .btn-default:hover {
    border-color: var(--primary) !important;
    color: var(--primary) !important;
}

/* Image thumbnails in replies */
.ticket-reply a img.img-thumbnail,
.ticket-reply a[title] > img {
    border-radius: 8px;
    border: 1px solid var(--border-default);
    transition: border-color 0.15s, box-shadow 0.15s;
}
.ticket-reply a:hover img {
    border-color: var(--primary);
    box-shadow: 0 2px 8px rgba(29, 132, 204, 0.15);
}

/* Reply form */
#reply .card { border-radius: var(--radius-card) !important; }
#reply .reply-box { border-bottom: 1px solid var(--border-default); }
#reply-buttons { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
#reply-buttons .reply-alert {
    font-size: 0.78rem;
    color: var(--text-muted);
    display: flex;
    align-items: center;
    gap: 6px;
}
#add-reply { order: 10; }
#add-reply-close { order: 11; }

/* Paste zone */
#paste-zone {
    border: 2px dashed var(--border-default) !important;
    border-radius: var(--radius-btn) !important;
    background: var(--bg-softer);
    color: var(--text-muted) !important;
    font-size: 0.8rem;
    transition: all 0.2s;
}
#paste-zone:focus, #paste-zone:hover {
    border-color: var(--primary) !important;
    background: var(--primary-light);
    color: var(--primary) !important;
}

/* --- Login page --- */
body.login { margin-left: 0 !important; padding: 0 !important; }
body.login .pusher { background: transparent !important; margin-left: 0 !important; }
body.login .app-sidebar, body.login .navbar, body.login #vertical-nav, body.login .sidebar { display: none !important; }
body.login #main { padding: 0; display: flex; align-items: center; justify-content: center; min-height: 100vh; width: 100%; }

.login-container {
    width: 100%;
    max-width: 420px;
    margin: 0 auto;
    padding: 20px;
    box-sizing: border-box;
}
.login-box.card {
    border: none !important;
    border-radius: 16px !important;
    box-shadow: var(--shadow-lg) !important;
    overflow: hidden;
}
.login-box .card-body { padding: 32px !important; }
.login-box h2 {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 24px;
    text-align: center;
}
.login-box .form-control {
    margin-bottom: 12px;
}
.login-box #login-button {
    margin-top: 8px;
    background: var(--primary) !important;
    border-color: var(--primary) !important;
}
.login-box #login-button:hover {
    background: var(--primary-hover) !important;
    transform: translateY(-1px);
    box-shadow: 0 4px 12px var(--primary-shadow) !important;
}

/* Facebook login button */
.facebook-login {
    background: #1877f2 !important;
    color: #fff !important;
    border-color: #1877f2 !important;
}
.facebook-login:hover {
    background: #1565c0 !important;
}

/* --- Dashboard --- */
.card-columns {
    column-count: 2;
    column-gap: 16px;
}
@media (max-width: 768px) {
    .card-columns { column-count: 1; }
}

/* KPI style for dashboard cards */
.card-body .left-result {
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--text-muted);
    margin-bottom: 0;
}
.card-body .right-result {
    font-size: 0.875rem;
    color: var(--text-primary);
    margin-bottom: 8px;
}
.card-body .right-result a { color: var(--primary); font-weight: 600; }
.card-body .right-result a:hover { color: var(--primary-hover); }

/* --- Modal --- */
.modal-content {
    border: none !important;
    border-radius: var(--radius-modal) !important;
    box-shadow: var(--shadow-lg) !important;
    overflow: hidden;
}
.modal-header {
    background: var(--bg-surface) !important;
    border-bottom: 1px solid var(--border-default) !important;
    padding: 16px 20px !important;
}
.modal-header .modal-title, .modal-header h4 {
    font-size: 1rem;
    font-weight: 700;
    color: var(--text-primary);
}
.modal-body { padding: 20px !important; }
.modal-footer {
    border-top: 1px solid var(--border-default) !important;
    padding: 14px 20px !important;
    background: var(--bg-softer) !important;
}

/* --- Scrollbar --- */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: #cbd5e1; border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: #94a3b8; }

/* --- Misc --- */
.spacer { height: 12px; }
.clearfix::after { content: ""; display: table; clear: both; }
.noprint { }
@media print { .noprint { display: none !important; } }

.panel { background: var(--bg-surface); border: 1px solid var(--border-default); border-radius: var(--radius-card); margin-bottom: 16px; }
.panel-heading { padding: 16px 20px; border-bottom: 1px solid var(--border-default); background: var(--bg-softer); border-radius: var(--radius-card) var(--radius-card) 0 0; }
.panel-heading h4 { font-size: 0.925rem; font-weight: 700; margin: 0; }
.panel-body { padding: 20px; }

hr { border-top: 1px solid var(--border-default); margin: 16px 0; }

/* Footer */
footer { padding: 16px 24px; color: var(--text-muted); font-size: 0.75rem; }
footer .text-muted { color: var(--text-muted) !important; }

/* Close button compat */
.close { background: none; border: 0; font-size: 1.25rem; color: var(--text-muted); opacity: 1; cursor: pointer; padding: 0; line-height: 1; }
.close:hover { color: var(--text-primary); }

/* --- Pull/float compat --- */
.pull-left { float: left !important; }
.pull-right { float: right !important; }
.float-left { float: left !important; }
.float-right { float: right !important; }

/* --- Responsive --- */
@media (max-width: 768px) {
    body, body.sidebar-collapsed { margin-left: 0 !important; }
    .app-sidebar { display: none; }
    #main { padding: 16px; }
    .card-body { padding: 16px !important; }
    .card-header { padding: 12px 16px !important; }
    .btn-group-50 { flex-direction: column; }
    .btn-50 { width: 100% !important; }
    .form-row { flex-direction: column; }
    .ticket-view .col-md-3 { margin-bottom: 16px; }
    .ticket-filters .filter-row { flex-direction: column; }
    .ticket-filters .filter-search { min-width: 100%; }
    .ticket-filters .filter-select { max-width: 100%; min-width: 100%; }
    .ticket-counter { font-size: 0.72rem; padding: 6px 12px; }
}
@media (max-width: 480px) {
    h1 { font-size: 1.25rem; }
    .container-fluid { padding: 0 12px; }
}

/* --- Ticket list status colors (inline) --- */
.ticket-row td a { color: var(--text-primary); }
.ticket-row td a:hover { color: var(--primary); }

/* --- Redactor override --- */
.redactor-box { border: 1px solid var(--border-default) !important; border-radius: var(--radius-input) !important; overflow: hidden; }
.redactor-toolbar { background: var(--bg-softer) !important; border-bottom: 1px solid var(--border-default) !important; }
.redactor-toolbar li a { color: var(--text-secondary) !important; }
.redactor-toolbar li a:hover { color: var(--primary) !important; background: var(--primary-light) !important; }
.redactor-editor { font-family: var(--font-family) !important; font-size: 0.875rem !important; color: var(--text-primary) !important; min-height: 120px; }

/* --- Colorbox override --- */
#cboxOverlay { background: rgba(15, 23, 42, 0.6) !important; }
#cboxContent { border-radius: var(--radius-modal); overflow: hidden; }


/* --- Ticket counters (pills) --- */
.ticket-counter {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    border-radius: 999px;
    font-size: 0.8rem;
    font-weight: 500;
    color: var(--text-secondary);
    background: var(--bg-surface);
    border: 1px solid var(--border-default);
    transition: all 0.2s;
    text-decoration: none !important;
    white-space: nowrap;
}
.ticket-counter:hover {
    border-color: var(--primary);
    color: var(--primary);
    background: var(--primary-light);
}
.ticket-counter.active {
    background: var(--primary);
    color: #fff;
    border-color: var(--primary);
}
.ticket-counter.active span { background: rgba(255,255,255,0.25); }
.ticket-counter.has-alert {
    border-color: var(--warning);
    color: var(--warning-text);
    background: var(--warning-bg);
}
.ticket-counter span {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 22px;
    height: 22px;
    padding: 0 6px;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 700;
    background: var(--bg-soft);
    color: inherit;
}
.ticket-counter i { font-size: 0.75rem; }

/* --- Ticket filters bar --- */
.ticket-filters .filter-row {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}
.ticket-filters .filter-search {
    position: relative;
    flex: 1;
    min-width: 200px;
}
.ticket-filters .filter-search i {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-muted);
    font-size: 0.8rem;
    z-index: 1;
}
.ticket-filters .filter-search .form-control {
    padding-left: 34px !important;
}
.ticket-filters .filter-select {
    min-width: 130px;
    max-width: 180px;
}

/* --- Ticket table --- */
.ticket-table { margin: 0 !important; }
.ticket-table thead th {
    background: var(--bg-softer) !important;
    font-size: 0.7rem !important;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-muted) !important;
    padding: 10px 16px !important;
    border-bottom: 1px solid var(--border-default) !important;
    white-space: nowrap;
}
.ticket-table thead th a { color: var(--text-muted) !important; text-decoration: none; }
.ticket-table thead th a:hover { color: var(--primary) !important; }
.ticket-table tbody tr {
    cursor: pointer;
    transition: background 0.1s;
}
.ticket-table tbody tr:hover { background: var(--bg-softer) !important; }
.ticket-table tbody tr.ticket-highlight { background: var(--primary-light) !important; }
.ticket-table tbody td {
    padding: 12px 16px !important;
    border-bottom: 1px solid var(--border-light) !important;
    vertical-align: middle !important;
    font-size: 0.84rem;
}

/* --- Animation on page load --- */
@keyframes fadeIn {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}
#main > .row, #main > .card-columns, #main > .ticket-view, .login-container {
    animation: fadeIn 0.3s ease;
}